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summary, read_when, title
| summary | read_when | title | |||
|---|---|---|---|---|---|
| Official OpenClaw support, safe diagnostics, and separate bug and security reporting routes |
|
Get support |
For official OpenClaw support, visit community.openclaw.ai.
Start with self-service help
- Getting started for installation and onboarding.
- Troubleshooting for a symptom-first diagnosis.
- FAQ for common setup and operational questions.
- Gateway troubleshooting for connection and service issues.
If those guides do not resolve your problem, use Support or Get support in the app, or visit the support site above. Discord remains a place for social chat and contributor coordination, not the official support destination.
What to include
Describe what you were trying to do, what happened, what you expected, and the smallest steps that reproduce the problem. Include your OpenClaw version, operating system, installation method, and relevant error text.
Useful diagnostics include:
openclaw status --all
openclaw gateway status --deep
OpenClaw triage can collect a diagnosis and support archive. Review all diagnostics, screenshots, and archives before posting: remove credentials, tokens, private messages, and other personal information. Do not post your full configuration or state directory.
Bugs and security reports
- Reproducible product defects and documentation bugs: use the GitHub issue chooser, with reproduction steps and relevant evidence. Setup questions belong on the support site rather than in GitHub issues.
- Security vulnerabilities: follow the private reporting instructions in SECURITY.md. Do not post vulnerability details in public support topics or public GitHub issues.